We are Paula and Alan Cassady-Bishop and we started this business when my sister adopted a dog with heart problems. She made his dog food and Paula started making healthy dog treats and so it took off. Over the years we have built up the business selling online, at markets and events. Now we operate from a High Street shop in North Yorkshire.
We are a Pet Food Plant approved by DEFRA/AHVLA - 48/685/8109/ABP/PTF.
We are registered with Trading Standards as a business operating in the animal feed sector registration number GB/249/E9953 and are regularly inspected.
Our treats also comply with UK and EU animal feed regulations and are analysed for content. We use as many locally sourced ingredients as possible and have full trace-ability on all our ingredients.
We have four types of delivery. All include cost of packaging.
Collection. If the order can be collected from our shop in Filey then, obviously, there is no delivery charge. Think "click and collect". As soon as it's ready, you'll receive an email to let you know.
Economy. These are sent using Royal Mail 2nd class parcel post and sent out within 10 working days. Costs £3.50.
Standard. Sent via Royal Mail 1st class parcel post & sent out within 7 working days. Packages up to 1 kg will cost £5.00 and over 1 kg will cost £7.00. Standard service will require a signature on delivery.
Premium. Sent via Royal Mail, 1st class parcel post, signature required on delivery. These parcels will be sent out within 2 working days of order receipt. £8.00
Please Note: Some orders, such as birthday cakes, ask you for a date you wish it to be received. When choosing a delivery option, please keep the required delivery time in mind. For instance, if you want a cake delivered in two days time, Premium delivery is required.
Please Note: We cannot afford to send out "split deliveries" i.e. if an order wishes one item to be delivered on a different day to another, in effect having two deliveries for price of one. If you wish this, then you have to order each item separately, paying for delivery both times. Should we receive such an order, we will send all items in one delivery for the earliest date.
Please Note: Bespoke, or personalised items are excluded from return unless clearly faulty.
Our products are hand-made and some variation in size and weight must be accounted for. If products cannot be made or packed in exact weight then we undertake to make the total weight of provided item over not under the specified weight.
If you are unhappy with your order then please contact us within 8 days of delivery.
Return the faulty or unsatisfactory item with the packaging to our shop for inspection. Refunds or replacements will not be issued until the items are received back at our business address. Customers are advised to obtain and complete a “certificate of postage” form stamped by the Royal Mail before returning the item. The Company accepts no liability for goods lost in transit on return to our firm.
Terms of Service
1.1 "The Company" means Mrs Bishop's Doggy Deli.
1.2 "Terms" means the terms and conditions.
1.3 "Goods" means any items offered for sale by the Company.
1.4 "Customer" means any company or individual who places an order with the Company for goods.
1.5 "Contract" means the acceptance by the Company of an order, place by a customer and such acceptance shall occur when the Company commences work on an order or when the Company agrees to accept the order and communicates this to the customer.
2.1 These terms shall apply to every contract.
2.2 The Company may ask for any information it requires to fulfil the contract and there shall be no liability upon the Company for non-performance if the necessary information is not provided.
3.1 All prices quoted by the Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed.
3.2 The Company reserves the right to revise the quoted price in the event of unforeseen and extraordinary expenses for the Company appertaining the goods.
4.1 Goods will only be dispatched to the customer when payment has been made in full in cleared funds and in any variance of this term shall be upon such terms as the Company dictates.
4.2 Payment can be made online, via Paypal or by cheque or postal order. If paying by cheque goods will be dispatched once it has cleared..
5.1 Delivery shall be made to the customer and not a third party. The Company must be informed in writing of alternative delivery instructions. If customers are unable to accept delivery of goods after 2 attempts then customer will be responsible for collection from depot holding goods or make payment for additional delivery arrangements.
5.2 The Company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.
5.3 The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.
5.4 All risks shall pass to the consumer upon delivery.
5.5 All delivery costs will be paid by cleared funds by the customer to the Company before dispatch will take place.
5.6 If the customer decides after receiving the goods that they no longer want them then they can be returned unopened in the original packaging within 8 days of receipt for a full refund. The customer will be responsible for return postage.
6.1 The Company warrants that the goods will be free from defects at the time of dispatch. It must be noted that since the goods are hand made, there may some small variation in size or shape and this variation is not to be classed as a defect.
6.2 The Customer must notify the Company of any defects as soon as possible after delivery and the Company must be given a reasonable opportunity to view the goods.
6.3 The Company accepts no responsibility or liability for products damaged in adverse weather conditions including windy weather.
7. Force Majeure
7.1 The Company shall not be liable to the customer in the event that the Company is unable to carry out any part of the contract for causes beyond its control.
7.2 The Company will notify the customer as soon as is reasonably possible in such circumstances.
40 Main Street, Kimberley, Nottingham, NG16 2LY
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